REFUND AND CANCELLATION POLICY

1. Order Cancellation

Customers may cancel an order before it has been dispatched by contacting DeskStand as soon as possible.

If an order has already been dispatched, the order will be subject to the returns process outlined below.

Custom-made, made-to-order, or specially manufactured products may not be cancelled once production has commenced.

Customers may request a return within 7 days of receiving their order, provided that:

DeskStand reserves the right to inspect returned goods before approving a refund.

If a product is received damaged, defective, or incorrect, customers must notify DeskStand within 7 days of delivery.

Where applicable, DeskStand will repair, replace, or refund the product in accordance with the Consumer Protection Act of South Africa.

Approved refunds will be processed to the original payment method used for the purchase.

Refunds are typically processed within 5 to 10 business days after approval.

Shipping and handling charges may not be refundable unless the return is due to an error on the part of DeskStand.

The following items may not qualify for refunds:

Customers may be responsible for return shipping costs unless the product is defective, damaged, or supplied incorrectly.

For cancellations, returns, or refund requests, customers should contact DeskStand using the contact details provided on the website and include:

Nothing in this policy limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008.