Returns & Refunds

We want you to be happy with your DeskStand purchase. If something isn’t right, get in touch and we’ll help you sort it out.

30-Day Returns

Standard DeskStand products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

• In good, undamaged condition
• Complete with all original parts and components
• Returned in its original packaging where reasonably possible
• Free from damage caused by misuse, incorrect assembly or modification

You do not need to provide a reason for changing your mind.

To start a return, email accounts@deskstand.com with your:

• Order number
• Name
• Product you would like to return

Please wait for return instructions before sending the product back to us.

Change-of-mind returns

For standard products returned because you have changed your mind, the cost of returning the product to DeskStand will be for your account.

Once the returned product has been received and checked, we will process your refund to the original payment method.

Any refund due will normally be processed within 7–10 business days after the returned product has been inspected.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or you receive the wrong product, please email accounts@deskstand.com as soon as possible.

Please include:

• Your order number
• A short description of the issue
• Clear photographs showing the problem where applicable

If the product is confirmed to be damaged, defective or incorrectly supplied, DeskStand will arrange the appropriate repair, replacement or refund, including reasonable return costs where applicable.

Your rights in relation to defective goods are not limited by our 30-day change-of-mind return period.

Cancellations

If you need to cancel an order, email accounts@deskstand.com as soon as possible.

For standard products that have not yet been dispatched, we will do our best to cancel the order before shipment.

For made-to-order or customised products, cancellation may not be possible once manufacturing has begun.

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account after it has been processed by DeskStand.

DeskStand reserves the right to reduce or decline a change-of-mind refund where a returned product has been damaged, altered, incompletely returned or used beyond what would reasonably be necessary to inspect it.

This does not affect any rights you may have in relation to defective or incorrectly supplied goods.

How to Request a Return or Refund

For all returns, refunds, damaged orders or cancellation requests, please contact:

accounts@deskstand.com

Please include your order number in the subject line so we can assist you as quickly as possible.

Your Consumer Rights

Nothing in this policy is intended to limit any rights available to customers under applicable South African consumer-protection legislation.