Returns Center


Our Returns Policy:

South African customers: 
We offer a 60-Day Money Back, Satisfaction Guarantee! (Excludes products that are "MADE TO ORDER") If you're not satisfied with your products we will issue you a refund, minus a 10% handling fee, no questions asked.
We understand that you may need to trial your product. If you decide that the product/s simply is not for you, we ask that you re-box and package the unit, along with any DeskStand™ accessory, in the original packaging
 in like-new condition.
 
We stand behind everything we make with a 1 Year Warranty.
If your DeskStand™ product arrives at your door or defects with a manufacturing fault within the first 1 year, we will repair or replace the defective part at no additional cost to you.
If your DeskStand™ requires repair due to normal wear and tear, we will do the repairs—including wood resurfacing, base painting, or panel replacement—at a minimal cost to you (estimated on a case by case basis).
 
We collect with a 10% handling fee, but you do the re-packing!
Once your returned unit arrives, we will issue you a refund of the cost of your items and any sales tax minus a 10% handling fee of the total order value. If the product shows signs of wear and tear, we will deduct 20% from the refund to recondition it. Because we are unable to recondition certain DeskStand™ accessories, we unfortunately cannot accept returned accessories that display wear and tear. We welcome all exchanges of products in like-new condition.

DeskStand™ reserves the right to determine what constitutes a manufacturing defect or wear and tear, but we believe in building a culture of mutual trust and respect — We're on your side.
 
International customers: 
We do not offer returns or refunds for international customer who are outside of South Africa. 
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